Refund and Return Policy
Our store allows customers to return or exchange purchased items for their own convenience. Please complete the application through the Contact Us form and return the merchandise within 8 days after the merchandise arrives at your location. Please check the merchandise as soon as possible after its arrival.
If the size does not fit or is different from the image, etc.
Returns can be handled only within 8 days of receipt. Please use the Contact Us form to make a request.
Customers are responsible for return shipping charges for returns for their own reasons.
Please note that shipping charges for delivery from our company are not refundable.
■If there is a problem with the product
In the unlikely event that the product you receive is defective or different from the product you ordered, we will return or exchange it as soon as possible upon your request. Please contact us using the Contact Us form within 7 days of receipt.
After the procedure is completed, we will provide you with information on how to return the item.
Conditions of non-return/non-exchange
- If the customer fails to request a return or exchange within 7 days after the product arrives at the customer’s location
- If the product shows signs of use, damage, or stains
- Custom-made products such as personalized products
- Orders that are marked as non-returnable on the product page or campaign page, etc.
- If you return the product by a method other than the method specified by us
- For products sold under special conditions, such as non-returnable coupons
- If there are no tags removed or parts, etc., that come with the item.
